Posted by Jeff Stormer As we continue to adjust the changes that social distancing has brought to our society, businesses have been compelled to embrace the idea of digital transformation. While many were hesitant to adopt these practices pre-pandemic, they now realize that many efficiencies can be gained through work-at-home implementations. This concept is especially true…

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Posted by Jeff Stormer Even during a pandemic, businesses need to maintain efficient communications with internal and external customers alike — which means effective cloud contact center solutions are essential. We’ve seen no shortage of examples reported by industry media in the last few weeks of companies outsourcing both inbound and outbound calls to newly-established contact centers, keeping…

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Posted by Jeff Stormer As we continue our intro-level blog series on Contact Center solutions, we’d like to address one of the most frequently asked questions businesses ask when considering implementing CC & IVR technology: how can Contact Center solutions improve customer engagement? The simple answer is, many businesses don’t realize the impact that customer service can…

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Posted by Jeff Stormer When companies start to think about differentiating through customer service, they inevitably arrive at one important question: “What is a Contact Center solution, and how is it different from the ‘call centers’ we’ve interacted with in the past?” When picturing a call center, most people envision large groups of operators in cubicles (or…

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By Andre Nataf, Senior Vice President of Heartland Point of Sale When choosing a cloud-based point of sale, it’s important to know that not all are created equal. Maybe you currently have an on-premise restaurant POS and want to make the move to cloud. Or maybe you’re already using a restaurant cloud POS, but it’s…

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Restaurants of all sizes are turning to online ordering systems that make it easy for customers to find your menu and order with a simple, sophisticated, user interface. Through your mobile app. Through your website. Through Facebook. Your menu. Just a simple click (or tap) away. Having an up-to-date POS system can make life easier…

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Phone service is essential for a company’s sales and support. Switching to VOIP often presents businesses with an opportunity to save money. Yet like with any other vendor decision, you’ll want to make sure that you’re signing up for a good deal. Here are some considerations for choosing your VOIP provider. What is the quality…

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Your POS could probably serve you better Chances are, as long as your POS system isn’t breaking all the time, it’s working fine for you. But is it actively improving your bottom line? Wish you had a better way to track inventory across all your stores? Want to know more about your customers’ behavior so…

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Solve network traffic jams with packet prioritization How frustrating is it to be stopped at a railroad crossing when you’re in a hurry? If you could, you’d stop that train, split it in two, and drive through to where you need to go! That’s a great metaphor for problems caused by a lack of prioritization…

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