The Evolution of Customer Engagement

Improve customer interactions through automated data collection
Engage customers via voice calls, live chat, SMS, and email
Intelligently deploy resources through skill-based routing
Provide agents with vital customer data, at a glance
Seamlessly integrate with CRM systems and databases

What is Contact Center?

Contact Center (CC), is an evolution of call center functionalities. Clear Solutions Contact Center software provides intelligent routing, call back in queue, quality management, live and historical analytics for real time agility, historical business intelligence, and compliance tools. Over time, your organization’s needs for customer engagement have likely increased in scope. Previously, customers only had voice channels for real-time communication with your business, so businesses like yours only needed voice capabilities. As your customers’ options for communications expand to email, live chat, and text, we know you need to respond accordingly by offering those same channels as means of modern customer engagement. This demand spurred the evolution of our Contact Center customer engagement solution.

What's Inside?

Detailed Analytics & Reporting

Agents and managers alike can utilize CoreNexa Contact Center’s detailed reporting functionality to measure call abandonment, First Call Resolution, and customer satisfaction, increasing effectiveness and accountability.

Customizable Dashboards

With Contact Center, agents and managers can display all the important information they need on a single screen, before the moment of interaction even begins.

Advanced Call Distribution

Managers can use Contact Center’s drag-and-drop queues to quickly assign personnel as needed to address spikes in volume, reducing call time and increasing effectiveness.

Outbound Call Control

Contact Center’s sophisticated dialing software can automate contact based on information stored in a CRM, and even distinguish between voice and answering machine.

Call Recording

Call tagging, recording, and reporting are key abilities for optimal operations. Easy search and selection of call records in the recording system greatly reduces the administrative lift required to audit pre-recorded calls.

Agent & Supervisor Client Tools

Contact Center reduces overhead by helping your supervisors and agents manage resources more efficiently without sacrificing customer satisfaction. It offers a customizable experience for both administrators and agents including dashboards, reports, and screen pops with database integration.

Omni-channel Customer Engagement for the Modern Business

You need to keep ahead of the curve, offering business cloud communications solutions and services that meet and exceed the demands of your customers' ever-evolving needs. CoreNexa Contact Center provides you, our Partner, with a complete customer engagement solution ideal for businesses of any size. As the importance of delivering exceptional customer experience rapidly increases.

Are you ready to get started?

Let's Go

CONTACT US

We have customer service and tech support professionals standing by to help your business.

1-405-256-2980

6224 Olde Harwick Cir, Oklahoma City, OK 73162

info@clearsolutionsip.com