The Evolution of Customer Engagement
- Improve customer interactions through automated data collection
- Engage customers via voice calls, live chat, SMS, and email
- Intelligently deploy resources through skill-based routing
- Provide agents with vital customer data, at a glance
- Seamlessly integrate with CRM systems and databases
What is Contact Center?
Contact Center (CC), is an evolution of call center functionalities. Clear Solutions Contact Center software provides intelligent routing, call back in queue, quality management, live and historical analytics for real time agility, historical business intelligence, and compliance tools. Over time, your organization’s needs for customer engagement have likely increased in scope. Previously, customers only had voice channels for real-time communication with your business, so businesses like yours only needed voice capabilities. As your customers’ options for communications expand to email, live chat, and text, we know you need to respond accordingly by offering those same channels as means of modern customer engagement. This demand spurred the evolution of our Contact Center customer engagement solution.
Omni-channel Customer Engagement for the Modern Business
You need to keep ahead of the curve, offering business cloud communications solutions and services that meet and exceed the demands of your customers' ever-evolving needs. CoreNexa Contact Center provides you, our Partner, with a complete customer engagement solution ideal for businesses of any size. As the importance of delivering exceptional customer experience rapidly increases.